Online Reputation Management

We are all geographically unbound, mobile, and busier than ever. It is not surprising that a lot of our communication happens now long-distance or virtually – via the phone, Skype, email, texts, social media, etc.  The same applies to learning and sharing our knowledge and solutions with our clients and customers. The Internet is no [...]

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Conflict management in an online classroom

by Anastasia on December 5, 2011

I had the pleasure of being interviewed by Marina Kostina, the author of “Teach Online,” for her blog series at Effective Online Teaching & Training a few weeks ago.  We talked about conflict management in a virtual classroom.  Here is the video of our interview. Other cyberpsychology articles and resources: Blog “Positively Media:  How we [...]

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“The human race has only one really effective weapon and that is laughter.” ~ Mark Twain When Nicole Eggert got harsh publicity from the media for gaining weight since her “Baywatch” days, she decided to use humor as her weapon against the tabloid attacks.  She teamed up with “Funny or Die” to create a video [...]

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It is not every day that a social media enthusiast gets to live the drama of a social media crisis.  Yesterday, apparently,  I took part in one after posting this comment to the U.S. Figure Skating Facebook fan page: I was surprised to discover a few hours later that my post was deleted, as were [...]

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How hard could it be to undo bad publicity? In one of the questionnaires relayed to 160 Israeli directors as part of the study conducted by the Faculty of Management at the Tel Aviv University, the participants were asked to recall information on Israeli companies that was reported in the press.  The research revealed that [...]

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“The only way to put out a social media fire is with social media water,” says Ramon DeLeon, managing partner of several Chicago-area Domino’s Pizzas stores, and he should know, as his video apology campaign back in 2009 was hailed as a big success by social media gurus.  My 2010 video apology review wouldn’t be [...]

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According to Socrates, “An unexamined life is not worth living.”  It is this time again when we look back at the year gone by to see what we can learn from it.  All the exciting happenings in neuroscience and the explorations of the brain, communication and social networks have rocked this Brain Alchemist’s boat, or, [...]

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Your brain on stereotypes and brand identities

by Anastasia on August 27, 2010

“But I don’t want to go among mad people,” Alice remarked. “Oh, you can’t help that,” said the Cat: “we’re all mad here. I’m mad. You’re mad.” “How do you know I’m mad?” said Alice. “You must be,” said the Cat, “or you wouldn’t have come here.” – Alice and the Cheshire Cat in “Alice [...]

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Social media can be deceptively transient.  With 65 million tweets per day, information flows quickly.  That is until you make a mistake.  If you are quick and lucky, you can hit the delete button before too many people see and share your blunder.  In the worst case scenario, you recognize that you said something stupid [...]

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