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Rewire your brain to speak your mind and be heard!

The Brain Alchemist

October 2010

Customer sentiment: How to deal with angry customers

by Anastasia on October 14, 2010

“To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.” ~ Francois de La Rochefoucauld Every business wants to know the minds of their customers. But when your customers speak their minds, do you know how to listen?  There are several layers of listening to […]


Top Reasons for Facebook Unfriending

by Anastasia on October 6, 2010

What happens when Facebook friendships end?  This question prompted Christopher Sibona, a PhD student in the Computer Science and Information Systems program at the University of Colorado Denver Business School, to do a study on the Facebook unfriending practices.  ScienceDaily reports: After surveying more than 1,500 Facebook users on Twitter, Sibona found the number-one reason […]


On cyberbullying and online disinhibition

by Anastasia on October 4, 2010

The Internet is a bunch of interconnected computer networks, senseless and indifferent to the types of messages they transmit.  It is capable of spreading love as quickly as it spreads hate.  It doesn’t blame and it doesn’t absolve.  It provides, however, fruitful ground for social experimentation, often fueled by our hard-wired desire for status, social […]